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Cannot get my gmail account working on my Macbook Pro. it

Customer Question
worded before going to China...
Cannot get my gmail account working on my Macbook Pro. it worded before going to China (where of course it is disabled). When I came back and tried to put in my password, it just freezes.
JA: How long have you had this issue with your Gmail account?
Customer: Since I returned from China yesterday morning. Gmail is working on my iPhone but not my Mac. I deleted the gmail account on my Mac this morning and cannot reinstate it- the screen freezes after I put in my password (which still works on my phone)
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mainly through my Macbook and on my phone
JA: What troubleshooting have you tried?
Customer: not sure I ahve done any
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No, when I try to login to gmail, or now try to add a gmail account, it freezes after I put in my password. I went to gmail on my phone and it said there were suspicious logins, but I clicked the link and identified those as me trying to login from the Hong Kong airport Thursday evening and at home yesterday.
Submitted: 24 days ago.Category: Email
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Answered in 1 minute by:
11/17/2017
Email technician: Josh, Computer Enthusiast replied 24 days ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,005
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 24 days ago

Can I connect to your computer to fix the issue?

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Customer reply replied 24 days ago
ok
Customer reply replied 24 days ago
no just give me help via this text box
Email technician: Josh, Computer Enthusiast replied 24 days ago

Which browser are you using?

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Customer reply replied 24 days ago
Chrome, mainly. Also Firefox and Safari
Email technician: Josh, Computer Enthusiast replied 24 days ago

It happens on all browsers?

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Customer reply replied 24 days ago
My issue is with Apple Mail and getting linked to Google for my calendar. I cannot set up a gmail account on my Apple mail or through Internet Accounts on my Macbook
Email technician: Josh, Computer Enthusiast replied 24 days ago

Thank you for confirming.

Do you have the issue with Apple Mail after restarting your computer?

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Customer reply replied 24 days ago
I have not restarted it yet
Email technician: Josh, Computer Enthusiast replied 24 days ago

Please restart your computer and let me know if it continues

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Email technician: Josh, Computer Enthusiast replied 23 days ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,005
21,005 Satisfied Customers
Experience: Email expert with over 5 years experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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