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When I try to create an email message on my laptop, "The…

Customer Question
When I try to...

When I try to create an email message on my laptop, "The Operation Failed" appears on the screen. I have shut down the computer twice, but it doesn't help.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

My laptop is a Dell. I don't know the model or operating system. Sorry!

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

With the email icon on the home page.

Technician's Assistant: What troubleshooting have you tried?

Just shutting the computer off, twice.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/17/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,845
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Was it working fine previously?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

Please stay with me on this page. Does your laptop computer have Windows xp, vista, or 7, 8, 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
the email system was working fine before this happened. I use Outlook, 2003.
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/ycd2vkcd
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Customer reply replied 8 months ago
I don’t understand what is happening! What am O supposed to do?
Customer reply replied 8 months ago
Typo: what am I supposed to do?
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/ycd2vkcd
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

Did you try the 3-step process above? Is there any error or message?

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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