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My computer says "Cannot send message using server Gmail"

Customer Question
My computer says "Cannot...

My computer says "Cannot send message using server Gmail" even though I have an accepted gmail account which is***@******.***

Technician's Assistant: Have you contacted anyone about your account?

I tried but that person, Jay Murphy, seems to be busy or not answering help needs. It is very important that I get help ASAP. Thanks very much. Mary Eaton

Technician's Assistant: Have you installed any updates recently?

I don't know what you mean. Sorry, please help. I'm at(###) ###-#### Thank you.

Technician's Assistant: What troubleshooting have you tried?

I don't know what you want. I am 72 yrs old, not stupid but not on the riding edge of computer technology. My tel. is(###) ###-#### PLEASE call!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. PLease connect me. Thank you!

Submitted: 8 months ago.Category: Email
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Answered in 5 hours by:
11/18/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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What program do you use to access your Gamil messages? Are you able to surf online from the same computer? What operating system is it?
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
1,854 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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