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When I click on Outlook, it won't open. Literally nothing

When I click on Outlook...
When I click on Outlook, it won't open. Literally nothing happens but I'm getting email on my phone
JA: How long has this been an issue?
Customer: Since this morning. AOL says it's a microsoft issue. Microsoft made me open it's Outlook.
JA: How long has this been going on with your Aol account? What troubleshooting have you tried?
Customer: The problem started this morning. I've had 2 chats with Assist by AOL - which i pay for
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not really
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Answered in 10 minutes by:
11/17/2017
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 11,544
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Have you tried restarting the PC? I would presume that AOL help would suggest that, at least, if not Microsoft - but I have to ask.

What Windows version is on your computer, please? (Windows XP, 7, Vista, 8.1, 8, 10 ?)

And what 'year' of Outlook do you have, e.g. 2003, 2016, etc. ?

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Customer reply replied 30 days ago
It's my laptop and Yes,I turned it off , waited and turned it back on. It's Outlook 2007. Windows 10. I was getting pop up messages from Microsoft about not carrying some type of medssage
Customer reply replied 30 days ago
Is this cost in additoion to the monthly charge? Do I pay if you can't fix the problem?
Customer reply replied 30 days ago
Sorry for the typos

OK, thanks for responding with information about the situation and your system please give me a moment....

(It should not be in addition to the monthly charge - you won't pay if I don't fix - but, I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

(If you wish I can stand by while you determine that issue with them...)

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Customer reply replied 30 days ago
Go ahead. I'll deal with Customer support later

OK... good. Starting now - I must warn you, I may have to resume in the evening (c. 7 or 8 p.m. Eastern Time) since I only have a half hour window at present, at most.)

Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 11,544
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified
Russell H. and 87 other Email Specialists are ready to help you
Ask your own question now

Please click on this link, on the computer with the Outlook problem:

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=8741b7a1-091a-4eb4-b438-7564c2f96dff

and then on that page, click on the I AGREE to download and run the Elsinore remote control app. I will open a Chat window, or a Notepad window, the instant I am connected to your PC, on your PC's screen.

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Good morning - I'm checking back, as to whether Outlook has been opening OK for you, as to whether it was an apparently temporary difficulty or not. I stand ready to do further work if there is still a problem with Outlook starting. Let me know, in Reply, and I will respond as needed.

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Customer reply replied 29 days ago
Good morning
Outlook continues to work fine, thanks to you
Customer reply replied 29 days ago
Are you there?
Customer reply replied 29 days ago
I'm not sure whether you are there but, to reiterate It appears you fixed the problem and I am quite pleased. Thanks for your help and for checking back. I am signing off.

Good to have that cofirmed, and I am glad to have helped. No response is required, and thank you for consulting JustAnswer.com.

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Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 11,544
11,544 Satisfied Customers
Experience: Proud to have been getting computer technicalities into working order since 1988.

Russell H. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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