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You sent message that someone got my password for account on…

Customer Question
You sent message that...

You sent message that someone got my password ***** account***@******.*** on 11-13 someone has my password

Technician's Assistant: Have you contacted anyone about your account?

I took it to the geek squad at best buy

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I use my desk top computer this account is for my business

Technician's Assistant: What troubleshooting have you tried?

I tried going in and putting in a stronger password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
11/17/2017
Email technician: GeekGal, Email Support Specialist replied 9 months ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,832
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. When you took it to Geek Squad, did they do a complete scan and removal of potential viruses, malware, or spyware? Are you currently able to get into your Gmail account?

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Customer reply replied 9 months ago
its not listed to do a login on
Email technician: GeekGal, Email Support Specialist replied 9 months ago

Please click the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=42f11779-cb69-492f-81b9-43851dcc2f07

On the page that opens up, click "I Agree."

Download the remote file when prompted, and thenOPEN/RUN the "Elsinore Screen Connect" file downloaded (at the verybottom of your browser window, usually in the lower left corner.)

I'll then be connected and I can work on it while you watch.

Please let me know if you have any questions or issues. Thank you!

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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