Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I set up a new google account and didn't realize that would…

I set up a...

I set up a new google account and didn't realize that would change my gmail address. I need to get my previous gmail address as soon as possible. Thank you.

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

I just set up the new account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I just need to get my previous gmail account asap. thank you.

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
11/17/2017
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,529
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

How do you normally access your gmail account? Via which program?

Please let me know

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,529
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
gmail my gmail address that I had for many years is***@******.***, when I set up an account it changed my email address which is***@******.***. I need to switch my gmail account back to***@******.***

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
the cost would be $39 to fix this? do you understand what needs to be done? please confirm
Customer reply replied 6 months ago
what do i need to do?

The instructions I gave please, I have repeated these again below

If you are on a windows computer, Click this link
download.teamviewer.com/download/TeamViewerQS.exe
Else for a Mac computer, Click this link
download.teamviewer.com/download/TeamViewerQS.dmg
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
what else do you need?

For you to do the instructions I keep sending you.

Have you been reading my messages? Are you getting stuck on a step?

Ask Your Own Email Question
Customer reply replied 6 months ago
i clicked on the downloads, what else do you need? the gmail password ***** *****!#

The rest of the instructions.

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
the gmail password ***** *****!#
Customer reply replied 6 months ago
what else do you need? Please advise

ok... it appears you are not reading the insturctions I keep repeating

We will try something that may be simpler if possible

Are you on a windows or mac computer?

Ask Your Own Email Question
Customer reply replied 6 months ago
MAC
I downloaded the programs
Richard, any progress?

I am waiting on you for this, once you download the program you need to RUN IT

Then TELL ME the ID and PASSWORD *****

As per my instructions, please carefully read and do the instuctions so I can connect to your computer and fix this for you

Ask Your Own Email Question
Customer reply replied 6 months ago
the password ***** *****!#the gmail address is***@******.***

Are you still seeing any messages from me at all? As it appears you do not see any messages I am sending.

Please let me know

Ask Your Own Email Question
Customer reply replied 6 months ago
Richard I clicked on the programs. If we can't finish this I don't know what I need to do. so lets stop. I that you had access so I could work on this.
Customer reply replied 6 months ago
what do I owe you? Sorry about this.Tim

Once you click on the program and run it, you tell me the ID and Password ***** gives you please

Ask Your Own Email Question
Customer reply replied 6 months ago
what do you want me to click?

what is your phone number Tim

Ask Your Own Email Question
Ask Your Own Email Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,529
45,529 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
How can I add an contact list to my I pad and have it in
How can I add an contact list to my I pad and have it in its' own group so I can send a message to the group and not the rest of my e mail contacts.… read more
Harry
Harry
1,694 satisfied customers
I have some emails I want delivered but they won't go.
I have some emails I want delivered but they won't go . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just received a call saying my yahoo account was trying to
I just received a call saying my yahoo account was trying to be used by someone other than me. What can I do to stop it from happening? … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I am a member of The Sate Crew! Can't get into it! Please
I am a member of The Virginia Sate Crew! Can't get into it! Please help and thanks. … read more
Richard
Richard
Email Systems Specialist
45,529 satisfied customers
I just got a new apple 8plus mobile phone and I received an
I just got a new apple 8plus mobile phone and I received an email saying I had purchased an icloud plan 2TB storage which I don't want. Not sure how this happened.. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get my e-mail on my screen. It keeps referring to
I can't get my e-mail on my screen. It keeps referring to "Do I want ??? on all my devices. I have tried to clear the screen for over an hour. I just want to read my e-mail. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I've recently upgraded to the new iphone X and as I've
Hi, I've recently upgraded to the new iphone X and as I've always had my passowrds directly saved on my old ph and pc, its been more than 5years since I've had to log in using the password ***** I hav… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I received my cup for my grandson and I love it. Still
I received my cup for my grandson and I love it. Still waiting for the one for my granddaughter so I can give them to them the same time. When do you think I will receive it thank you … read more
Harry
Harry
1,694 satisfied customers
I have the wrong username. I have outlook as my main
I have outlook as my main provider and gmail as my second … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I have created two email accounts and have forgot the
I have created two email accounts and have forgot the password ***** my Apple ID is attached too. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
This morning at 10 Windows Live started a download that
this morning at 10 Windows Live started a download that lasted almost all day..Now when I open my emails everything is sideways and unreadable..please help … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I have never used Spotify because I was unable to get my
I have never used Spotify because I was unable to get my Sonos to accept.I have just realised I have been paying 2 accounts for quite awhile.Could you please cancel the account for me? … read more
Harry
Harry
1,694 satisfied customers
I want to know how I can get back into my old gmail account
I want to know how I can get back into my old gmail account it's***@******.*** my ex locked me out of it and I don't have my back up codes cuz I don't have the same number or phone who can help me… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
137 satisfied customers
I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO
HI I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO MY GMAIL ACCOUNT***@******.*** AND I HAVE FORGOTTEN THAT PASSWORD ***** HAVE BEEN UNABLE TO RESET … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Trying to determine if you have record of my membership.
Trying to determine if you have record of my membership. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I can send gmail outgoing..but canot receive gmail. The
I can send gmail outgoing..but canot receive gmail … read more
Cody
Cody
Computer Science
2,301 satisfied customers
How do i make google voice work on my iphone6plus. Its
How do i make google voice work on my iphone6plus JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: its google chrome JA: How do you usually access your email? On a phone or tabl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
Something weird is happening. I try to sign in as usual, but
Something weird is happening. I try to sign in as usual, but I think some-one's trying to hack my account. I can't get through on my usual password. Please help! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x