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I use outlook 2016 and my data file cant be opened. Just…

Customer Question
I use outlook 2016...

I use outlook 2016 and my data file cant be opened

Technician's Assistant: How long has this been an issue?

Just today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Ran anti virus scan, ran norton utilities for registry and a deep defrag

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I havewindows 10 on this computer and i also have my email thruwndows mail

Submitted: 9 months ago.Category: Email
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Answered in 1 minute by:
11/17/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Do you have a lot of email accounts set up in your Outlook 2016? Or you only have 1 email account there?
  2. What are the email providers of your email accounts in Outlook 2016?
  3. Are you still able to access your emails outside of MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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