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Emails used to end up in the main in inbox or sent files.

Customer Question
Emails used to end...

Emails used to end up in the main in inbox or sent files. But now have trouble locating. Also emails disappear as though their limits are reduced.

Technician's Assistant: Just to clarify, what email service provider are you using?

Ylook

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Pc thru outlook

Technician's Assistant: What troubleshooting have you tried?

Have only started looking to see whats so wrong. no time previously

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just a smooth operating system

Submitted: 8 months ago.Category: Email
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Answered in 4 minutes by:
11/17/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer with Windows Vista, 7, 8, or 10? or a Mac?
  2. Are you using MS Outlook 2016 to send and receive emails? Or are you using a web browser like Chrome or Internet Explorer?
  3. Is your email address ending with @gmail.com? @outlook.com? or others?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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