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I can receive email but can't send. I get this message. The…

Customer Question
I can receive email...

I can receive email but can't send. I get this message

Technician's Assistant: Just to clarify, what email service provider are you using?

The connection to the server has failed.Subject 'Re: Current phone list for AA'
Server: 'smtp.q.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 587
Secure(SSL): No
Socket Error: 10060

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook-windows live mail

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

About a week

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Called Verizon and they were no help

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/17/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,967
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Did you try disabling your antivirus? Thanks

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Customer reply replied 8 months ago
I've never had a problem with antivirus software
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Can you try disabling it now and then test sending and also tell me who is your e-mail with please?

Ask Your Own Email Question
Customer reply replied 8 months ago
Now what?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Did you disable the antivirus?

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Customer reply replied 8 months ago
Cancel this. Too much hassel
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

I will request this to be cancelled.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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