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Not able to reset password. Today I did not remember it I…

Customer Question
Not able to reset...

Not able to reset password

Technician's Assistant: When did you last reset your username and password?

Today I did not remember it I should have written it down

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Computer through google or other devises

Technician's Assistant: What troubleshooting have you tried?

Usually jut in my name, birth date, email no. but not letting me do that.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just have to write down the password

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/16/2017
Email technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. What is happening now when you try and reset your password?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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