Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I'm on an Apple pc and I can't get my email because I can't…

Customer Question
I'm on an Apple...

I'm on an Apple pc and I can't get my email because I can't remembe\ the password.

Technician's Assistant: When did you last reset your username and password?

Can you recover it for me.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Ican't remember when I did it last !

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

I can't remember whenI did it last.

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
11/16/2017
Email technician: Jason Jones, Computer Technician replied 5 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,291
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Email Question
Customer reply replied 5 months ago
AOL.com
Email technician: Jason Jones, Computer Technician replied 5 months ago

It appears that AOL may have recognized your account being compromised. When that happens AOL will lock your account until you manually reset the password. I have typed the instructions that you need to follow, below.

Please, follow the instructions below to reset your AOL/AIM password ***** unlock your account:
Please, click the following link: https://account.aol.com/account/password/start

On that page, enter the requested information and follow the instructions.

Once you do that, you will be able to reset your password ***** that ID.

If you have forgotten your security questions, click the Forgot Answer link when asked the question, fill out the requested information and continue. If that does not get you working, you can call the following number to resolve the problem: (###) ###-####/p>

Rating me on the top of the page doesn't cost anything extra. Rating is how I am given credit. If you don't rate, doesn't give you a refund.

I would really appreciate it if, you could take a moment and rate me on the top of this page by clicking the Stars and clicking the Submit button on the top of this page.

Thank you,
***** *****

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with --For ***** ***** Only!--

My Profile page:
http://JasonFixedit.com

Ask Your Own Email Question
Customer reply replied 5 months ago
I want to recover my current password ***** is all I want. I don't want you connecting to my computer. If you are unable to do this I will call AOL an get the info from them. I am sorry that you are not able to supply this information.
Don P.
Email technician: Jason Jones, Computer Technician replied 5 months ago

Hello Don,

I don't want to connect either. Do you see what I posted four minutes ago? I will post it again.

It appears that AOL may have recognized your account being compromised. When that happens AOL will lock your account until you manually reset the password. I have typed the instructions that you need to follow, below.Please, follow the instructions below to reset your AOL/AIM password ***** unlock your account:Please, click the following link: https://account.aol.com/account/password/startOn that page, enter the requested information and follow the instructions.Once you do that, you will be able to reset your password ***** that ID.If you have forgotten your security questions, click the Forgot Answer link when asked the question, fill out the requested information and continue. If that does not get you working, you can call the following number to resolve the problem:(###) ###-####/p>
Ask Your Own Email Question
Customer reply replied 5 months ago
If you are unable to do this I will need to put a hold on any charges. I would think AOL would be able to do this as a courtesy.
Email technician: Jason Jones, Computer Technician replied 5 months ago

I am sorry for your confusion. This is Justanswer.com it is not AOL.com.

Nobody here works for free. Do you see my posts?

Do you wish to continue or do you want me to send in your refund request?

Ask Your Own Email Question
Customer reply replied 5 months ago
Would you send me the request. Sorry you weren't able to provide an answer for me ***** *****. I will call the AOL # you provided. Thanks
Email technician: Jason Jones, Computer Technician replied 5 months ago

I provided you the only answer possible.

I will send in your request.

Ask Your Own Email Question
Customer reply replied 5 months ago
Sorry you couldn't answer my request. Don. P. Please cend refund request to me at : Donald Picard,
D11 Stonehedge Dr., So. Burlington, VT 05403
Was this answer helpful?
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,291
18,291 Satisfied Customers
Experience: 10+ years of work experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
There are no sender IDs with my email listings. AOL. I sign
I have checked AOL mail choices. This is something recently occurring. … read more
Jason Jones
Jason Jones
Computer Technician
18,291 satisfied customers
I've got Thunderbird 52.7, and I just got a larger screen
I've got Thunderbird 52.7, and I just got a larger screen and wanted to change the size of my screen characters. I tried to download TFSC from the Thunderbird Add-ons menu, and it looks like I did, bu… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I lost the Apple mail icon from the dock and cannot find it
I lost the Apple mail icon from the dock and cannot find it anywhere! Can you help? … read more
Cris
Cris
60 satisfied customers
My email address is are first the wrong button on how to pay
Hello my email address is***@******.*** are first the wrong button on how to pay by I hit credit card what warning 24 months to pay. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Is my purchase accepted? or timed out. Gmail. Web brouser.
none. can I upgrade the tickets I have already bought? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to reset my password to something very strong. My
I need to reset my password ***** something very strong … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I've done everything right trying to book my tickets for A
I've done everything right trying to book my tickets for A League elimination final. Refuses to accept my credit card (absolutely no problem!) and now tells me I've exhausted my member entitlement. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
I have a fitbit and the band does not stay connected. Do I
I have a fitbit and the band does not stay connected. Do I have a resoultion to this product through Fitbit? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My hotmail account has been blocked. I've been through all
My hotmail account has been blocked. I've been through all the usual Microsoft forms, etc., but I still cant unlock it. Efforts to contact Microsoft are useless. Can you please help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My customer ID is 27106660 I booked 2 x tickets to The Men
my customer ID is 27106660 I booked 2 x tickets to The Men in Black Tour May 5th Woden ACT transaction number = 20180107,2956, I have received 1 x ticket sent to my mobile 0427 276 580, how do I get t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I had to change my email, I forgot my password so i created
I forgot my password ***** i created a new email and password, and had to put a new card account number and re-registered now I have lost all my previous purchases ... How can I get my previous purchases back bon my kindle … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Using outlook when sending emails to myself it takes a time
using outlook when sending emails to myself it takes a long time for me to be received; but if I use webmail it takes about 2 seconds. IINET (my ISP) told me to talk to you...it used to work fine … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
The first part of April I order some socks and a crayola
The first part of April I order some socks and a crayola light up and tracing pad. Got the socks and the crayola pad was cancelled on your end. I never received a refund … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Having trouble accessing my emails for ************** after
Having trouble accessing my emails for ************** after installing my way.Could you help please? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Compuserve email stopped working sometime Monday afternoon.
Compuserve email stopped working sometime Monday afternoon. Error message says imap server is not responding. Tried logging on through web site. Said invalid ID/PW. Tried resetting PW online. Said suc… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Don't kn0. Gmail. Phone. Ineed to activate a new card
don't kn0 JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: phone JA: What tr… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,120 satisfied customers
MS Outlook will not open. Tried to restart but same error.
MS Outlook will not open. Tried to restart but same error. Tried to open with "outlook.exe /restnavpane" but same error. Any ideas? … read more
Mr.Med
Mr.Med
1,043 satisfied customers
I can access my gmail in firefox and edge but not Google.
I can access my gmail in firefox and edge but not Google. With Google I get a 400 error. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x