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I had a hotmail account that was not receiving mail so I…

Customer Question
I had a hotmail...

I had a hotmail account that was not receiving mail so I remove it. Even after I rebooted the hotmail sign in for this account keeps poping up and sometimes freezing windows live email. How can I get rid of this, please.

Technician's Assistant: How long have you had this issue with your Hotmail account?

For over a week.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

I had my computer looked at and the email worked yesterday, but the issue returned today.

Submitted: 5 months ago.Category: Email
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Answered in 3 minutes by:
11/16/2017
Email technician: Richard, Email Systems Specialist replied 5 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,501
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the make and model of the Tablet you have this issue on?

Please let me know

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Customer reply replied 5 months ago
the issue is with my desktop, i cab=n still sign in on my tablet.
Email technician: Richard, Email Systems Specialist replied 5 months ago

Thanks

In which program on the desktop is it occuring on?

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Customer reply replied 5 months ago
windows live mail
Email technician: Richard, Email Systems Specialist replied 5 months ago

Thanks

Which steps in windows live mail did you take to remove it?

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Customer reply replied 5 months ago
i used the remove account function.
Email technician: Richard, Email Systems Specialist replied 5 months ago

ok, in windows live mail, look in the top right for either your hotmail account or sign in.

Which do you see?

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Customer reply replied 5 months ago
sign in
Email technician: Richard, Email Systems Specialist replied 5 months ago

ok, now click on File, and go to email accounts

What email accounts are listed there?

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Email technician: Richard, Email Systems Specialist replied 5 months ago

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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Customer reply replied 5 months ago
only my two email service accounts not my hotmail account, but the popup signin just came in again.
Email technician: Richard, Email Systems Specialist replied 5 months ago

ok, then it will be coming from another program running in the background

What is on the title of the popup?

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Customer reply replied 5 months ago
hotmail signin
Email technician: Richard, Email Systems Specialist replied 5 months ago

Can you click this link please

http://www.justanswer.com/remotedesktop/join.aspx?Session=1401c70d-fab9-4361-8473-31126f1214da

Click I agree and run the file as then (at no extra charge) I connect to your computer and see what is causing this.

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Customer reply replied 5 months ago
I don't allow remote accessing so i.m finished.
Email technician: Richard, Email Systems Specialist replied 5 months ago

ok.. though you will have control over everything I do

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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