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I can no longer access through my password. I need to reset…

Customer Question
I can no longer...

I can no longer access through my password. I need to reset it but must have misspelled the name of my favorite movie.

Technician's Assistant: When did you last reset your username and password?

Within the last few months

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my kindle

Technician's Assistant: What troubleshooting have you tried?

Just the usual. I'm a technomoron.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thanks.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/16/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to the password ***** your Amazon account?

Please let me know

Thank you

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Customer reply replied 8 months ago
No, my roadrunner email account.
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thank you

Just to make sure the issue is with your password, can you click on link below and tell me if you can sign in there please.

https://webmail.roadrunner.com

Please let me know

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Customer reply replied 8 months ago
I need to reset my password ***** I must have misspelled the answer to the security question so I can't reset.
Customer reply replied 8 months ago
Thanks
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thank you

In this situation you need to call(###) ###-####and have it reset over the phone

Let me know how you go please

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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