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Trying to set up comcast email. error message incoming

Customer Question
Trying to set up...

Trying to set up comcast email. error message incoming server already exists. set up won't finish.

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Just now. first time.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Email failed to connect. reset password. thunderbird would not connect. reinstalled software and error message appeared when setting up account.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/16/2017
Email technician: John, Email Support Specialist replied 8 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please provide the following details.

Are you able to access this Comcast email account using web browser like Chrome?

Are you using a windows or mac computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 8 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Customer reply replied 8 months ago
i can access mail through browser. windows 10
Email technician: John, Email Support Specialist replied 8 months ago

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=0aa6289a-91dd-4fdf-9291-bdcde25ec2bc that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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Email technician: John, Email Support Specialist replied 8 months ago

I haven't got the access to your computer yetis there any problem opening the link I gave or running the remote support tool?

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Email technician: John, Email Support Specialist replied 8 months ago

Still not connected please provide your contact number in the contact info box. If you cannot find the contact info box then send it to me using the reply box so that I will try to call you and assist you.

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Email technician: John, Email Support Specialist replied 8 months ago

It seems like you are no longer online also i didn't get connected to your computer to check the thunderbird issue so i am cancelling remote support for now.Please let me know the time for you to continue this later also mention the timezone too.

Sincerely,

John

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Email technician: John, Email Support Specialist replied 8 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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