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No longer able to send e-mails. get error statement that…

Customer Question
No longer able to...

No longer able to send e-mails. get error statement that says windows live email may have updated something?

Technician's Assistant: Just to clarify, what email service provider are you using?

Charter.net

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

From desktop, phone and tablet.

Technician's Assistant: What troubleshooting have you tried?

Only desktop has the problem. have talked to charter tech and charter system is not the problem

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This is something new in the last month. all my contacts and stored e-mails are on windows live

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
11/15/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,536
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Are you currently able to receive new email messages fine?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 10 months ago
I can receive emails with no problem. but when I go to send it comes with an error statement
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

What's the exact full error message?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 10 months ago
no thank you
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
What's the exact full error message when sending an email?

How about with a small amount as show for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

Are you currently able to send emails at the charter.net website?

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Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

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