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I just re-installed Thunderbird but can't access my gmail…

Customer Question
Second opinion] I just...

Second opinion] I just re-installed Thunderbird but can't access my gmail account

Technician's Assistant: How long have you had this issue with your Gmail account?

Several months

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

In the past I used Thunderbird. Now I open Google Chrome and click on Gmail

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What changed in Thunderbird? Or in Gmail?

Submitted: 10 months ago.Category: Email
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Answered in 4 hours by:
11/16/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What exactly is your Gmail account so that I can check its status and recovery options?
  3. Are you still able to access your Gmail using a web browser like Chrome?

The changes could have been made on the Gmail account and not on Thunderbird.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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