Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot send. I get an error message. Anytime I try to send…

Customer Question
Cannot send. I get...

Cannot send. I get an error message.

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Anytime I try to send to alist of people in address book

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Looked up settings, am not sure how to change to see if that would help

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

If I send to an individual I can send. But not a group.

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
11/15/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Who is your email provider?

Ask Your Own Email Question
Customer reply replied 10 months ago
outlook express
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago

What is your email address?

Ask Your Own Email Question
Customer reply replied 10 months ago
no
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago

You don't know your email address?

Ask Your Own Email Question
Customer reply replied 10 months ago
try to answer the question I sent about e-mail problem. I do not want to spend anymore than I have
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago

Please answer what i am asking so i can help you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago

What is the error message you are getting trying to send the mail?

Ask Your Own Email Question
Customer reply replied 10 months ago
outgoing server (STMP) stmp.att.net is unknown. please verify settings and try again
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago

Change the outgoing server settings to

  • SMTP.outbound.att.net
  • Port 465
  • SSL/TLS
Ask Your Own Email Question
Customer reply replied 10 months ago
an error occurred with pop3 mail service was the reponse I got when I changed the settings??
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago

Change the incoming server settings to

  • POP.inbound.att.net
  • Port 995
  • SSL/TLS
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Is there a way in settings that I can block my g mail
Is there a way in settings that I can block my g mail account to prevent sending mass/bulk emails? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I created a group contact list and just tried sending a
I created a group contact list and just tried sending a message to the group. The message, which included an attachment (a flyer) was rejected by every recipient. The error message was "message reject… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Two organizations I belong to have informed me that my
Two organizations I belong to have informed me that my e-mail bounces back when they send group messages. It … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I want to set up a group of email addresses to which I can
I want to set up a group of email addresses to which I can sent a message or forward an email message (i.e. newsletter to a certain group . … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have formed a group of 700+ people in my Gmail address
I have formed a group of 700+ people in my Gmail address book. How do I send one email to all of them? … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor's Degree
262 satisfied customers
I am having difficulty with emails bouncing back and also
Hi there....I am having difficulty with emails bouncing back and also one or two individuals who are just not receiving my emails. The bounce-backs are typically addresses within a 'global' collection… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have several names in a group address box. When I am
I have several names in a group address box. When I am sending an email to the goup, it is not going through and I get a message that says "Message Blocked." However if I send the same message individ… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,186 satisfied customers
I can't send messages out. I have a group e-mail that I have
I can't send messages out. I have a group e-mail that I have tried sending many times. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to send an article from the NY Times to a number
I am trying to send an article from the NY Times to a number of people. In the past, when I typed in the first few letters of the recipients names their names and e mail addresses came up immediately.… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
All emails sent from my gmail address to anyone at .net gets
Hello! All emails sent from my gmail address to anyone at cox.net gets kicked back as undeliverable … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I am looking to create a group email for my basketball team
i am looking to create a group email for my basketball team and cannot figure out how to do it. I have done it in the past but have just forgotten … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have been trying to send an email to a group created in my
I have been trying to send an email to a group created in my hotmail.com account. Since Win 10 has been downloaded and I now am forced to use Outlook mail I am no longer able to do this. I have tried … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I usually send emails to people in one of my gmail groups
I usually send emails to people in one of my gmail groups (not google+). A couple of days ago, I started receiving this message:Delivery to the following recipient failed permanently: ***@******.*** T… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My email address is. I'm sending email to and she is not
My email address is***@******.***. I'm sending email to***@******.*** and she is not receiving my emails. This has been going on for some time now. Can you explain what is happening? Thanks, Helen Rop… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I set up a 500 email address mailing by dividing the email
I set up a 500 email address mailing by dividing the email addresses into 11 groups. I did this by typing in the each email address into New Contacts, deleting the individual contact designation and d… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have worked for two days on designing a thank you card for
I have worked for two days on designing a thank you card for 40 recipients. I just sent them out by email and they are all being returned. Please help… read more
JustAnswer-Eric
JustAnswer-Eric
Senior Security Consultant
Bachelor's Degree
77 satisfied customers
I am using MacMail for OSX Mountain Lion. (My email is Yahoo!
I am using MacMail for OSX Mountain Lion. (My email is Yahoo! Mail Plus - IMAP) Is there a way to create "mailing lists" in MacMail. I frequently need to send out mailings to groups of 10 or 20 people… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
I have a new lap top...I installed incredimail, I can send
I have a new lap top...I installed incredimail, I can send emails individually from my address book but group e mails will not send. I get the message "operation incomplete"… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor's Degree
395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x