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I forgot my password and i don't have access to my recovery…

Customer Question
Hello i forgot my...

Hello i forgot my password ***** i don't have access to my recovery email or phone number i have very important emails from my son doctors

Technician's Assistant: When did you last reset your username and password?

Its been a long time maybe last year

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail and yahoo but i can't access neither my son sign me out playing with my phone

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

I've tried everything for a week now and i have an 8 month baby with a cardiology problem and i have very important results and messages on my gmail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Please help me

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/15/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 8 months ago

I am really sorry to hear deliver bad news to you since I understand your circumstances but if you cannot use the Google recovery options online then there is nothing that can be done.

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Customer reply replied 8 months ago
wow
omg
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately with free email providers, the support is really limited and it is up to the user to make sure their recovery options are up to date.

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Customer reply replied 8 months ago
i would have to create a new one
Email technician: Josh, Computer Enthusiast replied 8 months ago

Yes, unfortunately.

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Customer reply replied 8 months ago
oh man
Customer reply replied 8 months ago
thank you
Customer reply replied 8 months ago
for yahoo is the same thing correct
Email technician: Josh, Computer Enthusiast replied 8 months ago

Yahoo is a little different -- Did you try to reset there too?

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Customer reply replied 8 months ago
yeah but i have my gmail and the same number as my recovery
Email technician: Josh, Computer Enthusiast replied 8 months ago

Google/Gmail is near impossible to recover without those options.

Yahoo is a little better but if they are the same recovery options then you are in the same boat again.

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Customer reply replied 8 months ago
omg i am screwed
Customer reply replied 8 months ago
is there anything we can do
Customer reply replied 8 months ago
anything?
Email technician: Josh, Computer Enthusiast replied 8 months ago

Yahoo -- You can try using their help forum here: https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

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Customer reply replied 8 months ago
it doesn't really help
Email technician: Josh, Computer Enthusiast replied 8 months ago

That is the difficult issue with free email providers -- there is no support at all.

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Customer reply replied 8 months ago
can you do anything
Customer reply replied 8 months ago
i got it thanks
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, no.

There is no person that can override their policy/recovery system.

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