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Canot open Outlook. Tried to open today, and message pop up.

Customer Question
Canot open Outlook Technician's...

Canot open Outlook

Technician's Assistant: How long has this been an issue?

Tried to open today, and message pop up

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

C/users/owner.....cannot be open

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

This comp I do not use quite often

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have other devices at home, so everything is fine but this PC

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/15/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Is this MS Outlook 2007? 2010? 2013? or 2016?
  3. What email address do you have in your MS Outlook? And are you able to access your emails outside of this MS Outlook program?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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