Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I was hacked about 3 weeks ago ever since then I have not…

Customer Question
I was hacked about...

I was hacked about 3 weeks ago ever since then I have not received any emails not even junk mail

Technician's Assistant: Just to clarify, what email service provider are you using?

Telstra

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

3 weeks and I have not troubleshooted

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/15/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,953
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 8 months ago

If you send an email to yourself, do you receive it?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have not received my email for four weeks. I am getting
I have not received my email for four weeks. I am getting all the junk and it goes to my junk file, but nothing like bills, personal mail, ads I want to see, and coupons. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am not able to receive any email at my Hotmail address.
I am not able to receive any email at my Hotmail address. There is no problem with the junk mail coming in. This just started about a week ago. … read more
Moses C
Moses C
Bsc
764 satisfied customers
Have been having trouble emails since nbn installed 6momths
Have been having trouble emails since nbn installed 6momths ago … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My microsoft email was disabled by a telstra technician
My microsoft email was disabled by a telstra technician because i wasn't able to receive emails. I needed my password ***** get back in and can't remember it. Office software was purchased online ages… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Everytime I try to check my address book in outlook 2016
everytime I try to check my address book in outlook 2016 using windows 10 the book does not open, the circle goes around forever and the whole screen freezes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can access gmail through Outlook on my lap top through a
I can access gmail through Outlook on my lap top through a wireless modem connection or through a satellite broadband connection (I move between places with different systems) I cannot access through … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am with Telstra and at the moment have no email account
I am with Telstra and at the moment have no email account due to a problem being fixed,- about another week. I would like to open an outlook email account forbarb/*****@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
First of how much is this going to cost as it's an outlook
first of how much is this going to cost as it's an outlook issue not mine? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I periodically get error messages. Sometimes quite often
I periodically get error messages . Sometimes quite often like daily. The message reads: … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I received q, I receive a lot of junk mail. I went to the
I receive a lot of junk mail. I went to the junk mail option and clicked the "Block Sender" for each of the emails. I still keep getting that junk mail. What am I doing wrong? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Ieve emails on my outlook account yet on my ipad I still
ieve emails on my outlook account yet on my ipad I still receive junk mail but not other mail … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Since Microsoft updated Outlook, I cannot send out my group
Since Microsoft updated Outlook, I cannot send out my group emails. I run a golf group and have 3 email groups of about 30 addresses each. Since the update 2 weeks ago, the outgoing messages go immedi… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My email account has been receiving my Telstra voicemail
My email account has been receiving my Telstra voicemail messages in my inbox for over a year but since sept 19 those messages are going to trash. ditto Flybuys [received inbox for years] and Groupon.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can't receive any emails to my newly Telstra connection,
I can't receive any emails to my newly Telstra connection, also, all my hot and G-mail never receive one for a week now. My desk email have hot, bigpond and G mails. My mobile(###) ###-####receive all… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am using Microsoft Outlook for Mac 2011 and I receive the
I am using Microsoft Outlook for Mac 2011 and I receive the message "Connection to the server failed or was dropped: Error code -3253". I am using Microsoft Outlook for Mac 2011 and I receive emails b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My live.com email was hacked into over 2 months ago. Since
My live.com email was hacked into over 2 months ago. Since then I have been trying to reestablish my email account. I was able with micro softs help to finally be able to log into my email and I am ab… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
We received email this morning which my husband told me was
We received email this morning which my husband told me was Spam. just about a half an hour ago, the person whose computer was hacked wrote all of us and i replied. in this email she said that they ha… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
About a month ago a bogus email somehow went out to every one
About a month ago a bogus email somehow went out to every one I've ever sent an email to. Since then, even though I have deleted my contacts and turned off the filtering, I now cannot receive emails f… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x