Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Got a alert that I have a virus and the computer is locked…

Customer Question
Second opinion] Got a...

Second opinion] Got a alert that I have a virus and the computer is locked out. help

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Lenovo110 on aol

Technician's Assistant: How long has this been going on with your Aol account? What troubleshooting have you tried?

Everything. It started today

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 59 minutes by:
11/14/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. By "locked out" are you saying that you are NOT able to use the computer?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My google alerts have stopped coming - only 3 in 24 hours.I
Second opinion] my google alerts have stopped coming - only 3 in 24 hours.I usually get about 1-200 as I have over 130 alerts set up… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Got a alert that I have a virus and the computer is locked
Got a alert that I have a virus and the computer is locked out. help … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I just got off the phone with someone (said he was Microsoft
I just got off the phone with someone (said he was Microsoft rep) who said my phone was locked due to a major virus. After 15 of him telling me how … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Second opinion] My Gmail is not working and my phone is
Second opinion] My Gmail is not working and my phone is locked out without the correct email and password… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Second opinion] my email has been hacked and i'm locked out
Second opinion] my email has been hacked and i'm locked out of my email. i have tried everything on my own for about 4 months. i even tried caling yahoo for help and they want to change me 149.99… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
This is actually a Malware or Virus question. First I will
This is actually a Malware or Virus question. First I will say this is my fault, I know better than to not have any virus protection on my computer so it serves me right to have to start over and loos… read more
John
John
System/Network administrator
High School or GED
2,078 satisfied customers
My friends and customers are receiving emails from my phone
My friends and customers are receiving emails from my phone with subject line: “FROM KRIEM”! It is a spam; please let me know how i can stop this?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have just been told by someone that Windows 10 download
I have just been told by someone that Windows 10 download had a virus in it. Do you think this is true?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Earlier today my email account baughmancl was hacked by someone
Earlier today my email account baughmancl was hacked by someone and a bogus request was sent out for money. I called aol and we reset security question and password. Since then while i am unable to se… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Have reciveda notice that my account is not up to date,Itasks
Have reciveda notice that my account is not up to date,Itasks for all my personal info plus a credit card. and it has locked me out of AOL. Did you send this? if not how do I get back into AOL… read more
Chris R.
Chris R.
Bachelor's Degree
87 satisfied customers
My AOL email account is starting to filter some incoming emails
My AOL email account is starting to filter some incoming emails directly into my trash. I have no spam filters set, to try to make sure everything goes into my inbox and not overlooked. This just star… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Aol posted an alert, saying that there was unusual ativity
Aol posted an alert, saying that there was unusual ativity on my wed site and you stopped me from getting on line to aol. The problem with activity has been corrected, but you are still stopping me fr… read more
Expert
Expert
HELP!!! I have a free AOL email acct, had it for ever, and now it is l
HELP!!! I have a free AOL email acct, had it for ever, and now it is locked down. It ask me to reset my password XXXXX I did 11 times but cannot get into my email. What can I do?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I am having all sorts of problems with my email. It is urgent
I am having all sorts of problems with my email. It is urgent that I get this rectified immediately as it is essential for my job. I have unfortunately not had any assistance with customer service. Ca… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
My account was violated tos and I changed the password XXXXX
My account was violated tos and I changed the password XXXXX ran the anti virus as suggested per e-mail. I changed them a second time,now my username came up alert and blocked. How do I resolve this a… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor's Degree
43 satisfied customers
I have not received email for 3 days and when I click email
I have not received email for 3 days and when I click email icon, it shows seurity alert sign and doesn't let me get into my email.????? Give me a happy New Yera, please.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I was blocked from my email with an ALERT suspicious activity
I was blocked from my email with an ALERT 'suspicious activity' for the fourth time in 2 weeks. It stated I timed out from my session of 5 minutes and must sign in again. The alert continues. I have h… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I cant get into my Free Aol mail, it started on Saturday last
I cant get into my Free Aol mail, it started on Saturday last week, it only works on the I phone. I get a message Don't get locked out, now I get connected to I tunes, for some reason and Aol cant hel… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x