Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot check into my g mail account. they continue to send…

Customer Question
I cannot check into...

I cannot check into my g mail account. they continue to send to an old aol account to which I have no way to check for the code.

Technician's Assistant: How long have you had this issue with your A.O.L. account?

It is NOT my aol account. I forgot my password ***** on line they send the code to my aol account which has been cancelled years ago.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

I am trying to change my g mail password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The aol account has been canceled years ago

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
11/14/2017
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 8 months ago

It sounds like you have forgot the password ***** your gmail and you don't have the recovery AOL email account if this is the case may I know if you have any phone number associated with your gmail account?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I was having problems getting on line to my mail. AOL wanted
I was having problems getting on line to my mail. AOL wanted me to change my user name and password. I did JUST to get on line. I didnot want to change the information permanently ....just to get my m… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My IPad had worked perfectly receiving and sending emails
My IPad had worked perfectly receiving and sending emails until a short time ago. Now I cannot reply, forward nor send emails. My account had been with Verizon until they sold computer services to Fro… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
I have a g-mail account. 2 years ago, the guy who helped me
My name is***** and I have a g-mail account. 2 years ago, the guy who helped me set up my computer did something to automatically allow it to go to my g-mail account when I clicked on the inbox icon. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I had a lot of trouble with my e-mail on AOL and changed my
I had a lot of trouble with my e-mail on AOL and changed my user name and password ***** that I could get aol. However, I cannot get my emails that were sent to my previous e-mail address. Can these w… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
I can not access my e-mail account It tells me it has been
I can not access my e-mail account It tells me it has been cancelled.? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I forget my password to login to my computer. I still have
I forget my password ***** login to my computer. I still have access on my phone. When I do forget password ***** the computer it wants to send a verification to an email I don't use. My cell # is als… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Need to reset gmail.com psssword. Nothing have tried has
Need to reset gmail.com psssword. Nothing have tried has allowed reset … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,190 satisfied customers
My e-mail account got hacked into several years ago and I
My e-mail account got hacked into several years ago and I tried to change the password ***** on my fb account, but my password ***** already changed. I tried to change my e-mail address to my new one,… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot log into my gmail account as its not recognizing my
Hello. I cannot log into my gmail account as its not recognizing my password. I have had my laptop away a few days after a worn out hard disk which is now replaced. It said I changed my password *****… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have a new password that I cannot remember. The security
I have a new password ***** I cannot remember. The security questions tell me that I have the wrong answers. I do not have an alternative email. Can you verify who I am with my old password? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I cannot get on my g-mail account. The password does not
I cannot get on my g-mail account. The password ***** not work and when I try to reset it, it tells me it does not know me. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
My 10 year old son forgot s outlook account password and has
My 10 year old son forgot his outlook account password ***** has been locked out after too many unsuccessful attempts. The two step verification process sends code to email (which worked fine) and the… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
How do I obtain the Disable Code to get access to my e-mail?
How do I obtain the Disable Code to get access to my e-mail? Billing and Tech Support have my correct phone to send the Disable Code to, but Security has an incorrect number and no one seems to know h… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
A couple of weeks ago I was locked out of my email account.
A couple of weeks ago I was locked out of my email account. It said that my password ***** been changed. I had not changed my password. I would not have known how! It then ask for a secondary email ac… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I cannot remember my password. I have changed my E-mail address
I cannot remember my password. I have changed my E-mail address from *****@******.*** to *****@******.***. When I try to reinstate my password, the new account access 6 digit # ***** ***** to the ****… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I changed my password ***** months ago and have not been
I changed my password ***** months ago and have not been able to get aol o my iPhone or iPad. I tried to tye in my new password ***** aol on my OLD computer and it does not recognize my new password. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
hi i have been told my aol acct has been hacked i have been
hi i have been told my aol acct has been hacked i have been told by a friend to change my password, etc. my aol account is very old and I cannot find my current password so i don't want to log off con… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I have being using a @netscape.net address for my email by
I have being using a @netscape.net address for my email by going to AOL for many years. For the first time, I changed my password XXXXX week. Since then I have not been able to log on to my email and … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x