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I forgot my password and I keep getting this screen with…

Customer Question
Hello, I forgot my...

Hello, I forgot my password ***** I keep getting this screen with squares. Really inconvenient and frustrating. I have to pay a bill. Can you help me please?

Technician's Assistant: When did you last reset your username and password?

About a month ago

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Just today. troubleshooting I have not done.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No not really I just want to pay my bill.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/14/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Is it asking you to verify you are not a robot?

Please let me know

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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