Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I check my email every morning, with no problem. Suddenly I…

Customer Question
I check my email...

I check my email every morning, with no problem. Suddenly I can't get into my AOL mail.. They want me to pay for it? I am a senior citizen.

Technician's Assistant: How long have you had this issue with your A.O.L. account?

Just now this morning.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I click on the circle in the lower left of the screen. Then I type AOL MAIL, and I get it.

Technician's Assistant: What troubleshooting have you tried?

I keep being asked to pay for access to my AOL mail.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, that's my only problem. I've had easy access to my AOL mail until this morning.

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
11/14/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,979
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Are you using a web browser to access AOL e-mails?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,979 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I want to recover some old emails from. HeLP! I need some
I want to recover some old emails from***@******.*** … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am a senior citizen 84 yrs mold. I would like to get AOL
I am a senior citizen 84 yrs mold. I would like to get AOL for free. Elders medication fees monthly could buy a luxary car if we were able to still drive! … read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master\u0027s Degree
23 satisfied customers
Bounce will not let me send outgoing Gmail very much a bird
Bounce will not let me send outgoing Gmail very much a bird seed that I can reply to my emails from overseas from banks that have multi billion dollars in them it's very much an emergency that I have … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My name is ***. I have been trying unsuccessfully to use my
Hi: My name is ***. I have been trying unsuccessfully to use my g-mail account. I am continually being asked to provide my password ***** I can only remember an old one I had. I am 85 yrs old and need… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I had no aol this morning...completely gone. I downloaded
I had no aol this morning...completely gone. I downloaded aol, but I can't open my mail or anything else (like my bank) that I opened through aol. I'm getting messges on my phone that people can't sen… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,348 satisfied customers
I just tried to sign into my aol email and it says to
Good Morning. I just tried to sign into my aol email and it says to contact a member services representative because aol does not recognize my password. HELP...! … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My problem is all the spam that is coming in my inbox, 35-50
Good morning, My problem is all the spam that is coming in my inbox, 35-50 spam that is not being caught by the spam of gmail. If I don't check it for a day it could be up to over a 100 of spam. Pleas… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,348 satisfied customers
What happened to my mailboxes and contacts from my old
what happened to my mailboxes and contacts from my old verizon.net account? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an email address *********@***.*** that I cannot
I have an email address *********@***.*** that I cannot access because I have forgotten my password. How do I retrieve the password *****: When did you last reset your username and password? Customer:… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am unable to read attachments to e-mail. I was able to
I am unable to read attachments to e-mail. I was able to print directly from e-mail but all the changes they have made on my outlook account are driving me crazy. Can I get my old e-mail service back … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I just recently left verizon and switched to comcast.
Hello, I just recently left verizon and switched to comcast. Verizon has blocked my e-mail address and I signed up for gmail. I am not getting any e-mail from g-mail and I don't know why...can you hel… read more
Cody
Cody
Computer Science
2,387 satisfied customers
AOL just left me hanging and hungn up. cannot get into my
AOL just left me hanging and hungn up. cannot get into my mail keep getting 504 gateway … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
7/16/2016 11:56AM In the fall of last yr. I upgrades my
7/16/2016 11:56AM In the fall of last yr. I upgrades my Quicken Home & Business 2007 with a Quicken Home & Business 2014 version. Now the program keeps locking up, and ask me if I want to sent an erro… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I cant access my aol email account on my lap top. Can do so
i cant access my aol email account on my lap top. Can do so on my iphone. Need to print information now. Why can't I get into my account?? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Yesterday morning I went into the computer and paid some
Yesterday morning I went into the computer and paid some bills. Then I went back in the afternoon and you had changed my e-mail account. You said it was changed so I could use the account on all devic… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I get my email through fedility the phone company in my town.
I get my email through fedility the phone company in my town. I have no problem getting my regular emails from my HP tablet but I am unable to retrieve them from my Samsung note 3 telephone or my Veri… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I opened my iPad and my mail aol and there was on the left
I opened my iPad and my mail aol and there was on the left side a list of emails and on right underneath it was an open mail which corresponded to the last email listed on the left side. It was an old… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Greetings. My gmail has not been working since last night.
Greetings. My gmail has not been working since last night. I figured I would get up this morning and it would be fine however it still isnt working. Could you please assist me. My school email is link… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x