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What happened to my e-mail format? Penn tele data. Gmail. I…

Customer Question
What happened to my...

What happened to my e-mail format ?

Technician's Assistant: Just to clarify, what email service provider are you using?

Penn tele data

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

I do not know how to trouble shoot - but the front page format is missing and wants me to set up a new account and format

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want my old format back i never had a secret word

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/14/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,805
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

Please stay with me on this page. What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

Are you still able to receive new email messages fine?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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