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Some one else is using it and myface book. Well what

Customer Question
Some one else is...

Some one else is using it and myface book

Technician's Assistant: When did you last use the account?

Well what happened is I was on the net last night and my computer said it would shut downif I didn't ring this number so I did he said over 320000 people were on my computer so he charged me money to fix it silly I know now ant way go to do some shopping on wish type in my details and someone elses name came up

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

Well ages a go I tried to get in and it locked me out as u can see im not real good at the computer so I gave up then this morning I tried retrieving info and all the answers I gave it didn't work

Submitted: 8 months ago.Category: Email
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Answered in 7 minutes by:
11/14/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

Are you using Windows Vista, 7, 8 or 10?

What exactly is your email account so that I can check its status and recovery options?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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