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I can't seem to sign into my microsoft account. didn't like…

Customer Question
I can't seem to...

I can't seem to sign into my microsoft account. didn't like my password ***** i changed it. now i get message saying there is an error and i need to talk w you.

Technician's Assistant: Have you contacted anyone about your account?

Just you

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone or my new tablet. must i use the same PW for microsoft account as for my google email? i thought these were different unrelated things

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Like what

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/14/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Customer reply replied 8 months ago
Windows 10
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

Is your Microsoft account currently working on your Windows 10 computer?

Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

What do you need the Microsoft account for?

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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