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I was saving quite a few Emails and one especially important…

Customer Question
I was saving quite...

I was saving quite a few Emails and one especially important one in my E mail box. I don't know if I pushed a wrong button but they all disappeared and I can't find them anywhere. Do you know what I might have done or is something like this possible?

Technician's Assistant: Just to clarify, what email service provider are you using?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I am not very tech savy but I searched through everything on the email sight and through all my folders

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Email
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 minutes by:
11/14/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi,

Welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you using Internet Explorer? Chrome? Firefox? or Edge? or others?
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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