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I would like to have my computer checked for viruses and…

Customer Question
I would like to...

I would like to have my computer checked for viruses and cleaned

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

P p hp laptop

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

The last time I had you check my computer I was told I needed to purchase software

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
11/13/2017
Email technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Email
Satisfied Customers: 1,400
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Email technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

I can help you clean your computer. There is a free program you can use that works really well to remove any viruses and malware. I can remotely connect if you would like to install it and run through the cleaning process for you.

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Customer reply replied 10 months ago
I have an activation code for premier tech support for life of my computer why can't I use it
Email technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

I'm not sure what service that may be for but this is JustAnswer, a tech support website that is not affiliated with HP

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Customer reply replied 10 months ago
I've got a phone number for premier support me first gonna try it again it should not cost me anything thanks
Email technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Okay, sounds good, thank you.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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