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My Kindle Fire shows the battery charged, but when I try to…

Customer Question
My Kindle Fire shows...

My Kindle Fire shows the battery charged, but when I try to go to work, the screen remains black. Tried several times including plugging it in overnight but with same results. Help!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I'm asking about my Kindle. Can't even get an alive screen

Technician's Assistant: What troubleshooting have you tried?

Nothing so far. The thing won't go beyond the sign-on screen.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not much else I can tell you.

Submitted: 8 months ago.Category: Email
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Answered in 7 minutes by:
11/13/2017
Email technician: Dan, Computer Support Specialist replied 8 months ago
Dan
Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 2,532
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Please give me a minute to review your question.

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Email technician: Dan, Computer Support Specialist replied 8 months ago

Try a soft reset. Press and hold the power button for about 40 seconds to one minute then release. Let me know if this works for you.

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Customer reply replied 8 months ago
That did the trick! Many thanks.
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Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 2,532
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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