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I think it's more than email. Just had my Samsung re-booted…

Customer Question
I think it's more...

I think it's more than email. Just had my Samsung re-booted after last upgrade caused battery issues. Now all my pictures that were in the google picture app are not there. Not sure if I had another gmail account that I've forgotten??? Any way you can check? Meanwhile the tech at Verizon set up yet another gmail account that I need to have deleted. Can you help?

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

Just happened this afternoon and the Verizon tech couldn't understand why the pictures disappeared. These are many years of pics so I really would like them back.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that's it. Thanks.

Submitted: 8 months ago.Category: Email
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Answered in 50 minutes by:
11/13/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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