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I cannot log in. I reset my password. It works in a browser…

Customer Question
I cannot log in ...

I cannot log in

Technician's Assistant: Have you tried having password ***** directions emailed to you?

I reset my password. It works in a browser but not in Thunderbird.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Att & yahoo

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

It has been going on since Saturday

Submitted: 8 months ago.Category: Email
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Answered in 4 minutes by:
11/13/2017
Email technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Email
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Suhasini Velu,
 replied 8 months ago

What is the operating system you have is that a Windows or Mac?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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