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I have just moved house (interstate move) and while I have…

Customer Question
I have just moved...

I have just moved house (interstate move) and while I have kept my ISP I have changed to the NBN. I had internet installed yesterday and I cannot seem to send emails. I get the following error message.....
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Message not delivered
You're sending this from a different address or alias using the 'Send mail as' feature. The settings for your 'Send mail as' account are misconfigured or out of date. Check those settings and try resending.
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Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Every time I try to send an email.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All of the above. When I am away from the computer I use phone and tablet. When home I use computer and web browser...

Technician's Assistant: What troubleshooting have you tried?

I followed the link and it seemed to say I needed to change my google password. I have now done that successfully. I have checked my settings and all of my current email addresses are listed as able to send emails.

Submitted: 5 months ago.Category: Email
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Answered in 2 minutes by:
11/13/2017
Email technician: Bryan, Computer Support Specialist replied 5 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you with this issue today.

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

Just to clarify, are you having this issue with a Gmail account now?

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Customer reply replied 5 months ago
Hi - I did not realise that my payment was going to be $59 so am a bit concerned. Your system has automatically taken that payment and not the $5 mentioned on the site. If you can fix my problem I will be less upset.... let's see what we can do here. I am having an issue sending emails from my gmail account and my business account which I access online.
Email technician: Bryan, Computer Support Specialist replied 5 months ago

PS: Please ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me.

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Customer reply replied 5 months ago
Happy to ignore this request to remote in. At this point I am not sure who I am dealing with so would rather follow your suggestions myself...
Email technician: Bryan, Computer Support Specialist replied 5 months ago

Again, please ignore any offers or prompts on this page; they are not sent by me.

Now, open up the following link:

https://mail.google.com/mail/u/0/#settings/accounts

In the "Send mail as:" section, remove/delete any email address set other than your Gmail address and then click Save at the bottom.

Next, try sending a test email - does it work this time?

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Customer reply replied 5 months ago
All email addresses listed I have been able to send from and want to continue to send from. It worked at my old address so not sure if moving or connecting to the NBN have changed things...
Email technician: Bryan, Computer Support Specialist replied 5 months ago

Oh, I see; could you list down the email addresses set up in "Send mail as:" now?

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

OK, just one more question: have you tried sending out emails using all of these four aliases, one after the other? If so, do you get this error with all four addresses or any specific address?

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Customer reply replied 5 months ago
Hang on and I will try each one...
Email technician: Bryan, Computer Support Specialist replied 5 months ago

Thanks, I'll stand by.

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

Also, it might be easier for us to set up a secure remote session and check directly; I'll set one up for no extra charge (ignore the paid offer shown by the site) if you want. Also if your issue is not resolved, you will get a full refund. Thanks,

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Customer reply replied 5 months ago
nervous about letting an overseas internet based company into my computer remotely. Very nervous. Interestingly, the homemail and gmail emails went through easily and the Levaconsulting ones did not... Perhaps the issue is with them. They were set up by a different provider and I have had issues before.
Email technician: Bryan, Computer Support Specialist replied 5 months ago

No issues; I do understand your concerns about remote. One moment, let me look up the account in question.

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

OK, please do this now:

Go back to the "Send mail as" setting and remove the @levaconsulting.com.au account from there first.

Next, click "Add another email address" and then fill in your @levaconsulting.com.au email address and click Next step.

Make sure that mail.server.net.au is set as your SMTP server and then click Add account.

Finally, try sending another test email - what happens now?

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Customer reply replied 5 months ago
OK stay tuned...
Email technician: Bryan, Computer Support Specialist replied 5 months ago

OK, I'll be here. Thanks,

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Customer reply replied 5 months ago
Ok so deleting was easy but adding them is not. The message is asking that I contact the provider of the other email addresses and ensure that I am using the current details for the port. I am happy to do that.
Email technician: Bryan, Computer Support Specialist replied 5 months ago

OK, did you remove and add back only the @levaconsulting.com.au address as requested earlier? If so, are you getting this issue with that email address now?

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Customer reply replied 5 months ago
I removed the two @levaconsulting addresses....***@******.*** and***@******.***
The issue is just with those two now.
Email technician: Bryan, Computer Support Specialist replied 5 months ago

Sorry about the brief wait; it does look like your hosting provider is having some issues at their end, hence the sending issue here. Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

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Email technician: Bryan, Computer Support Specialist replied 5 months ago

Just one more thing; while adding back the accounts, please test with all three ports listed, one after the other: 25, 465 and 587. Do you get the same issue with all three ports now?

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Category: Email
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