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I am limited to one year of prior emails but I have a need…

Customer Question
I am limited to...

I am limited to one year of prior emails but I have a need to go back 2 years. How do I change this

Technician's Assistant: Just to clarify, what email service provider are you using?

It is gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through my laptop

Technician's Assistant: What troubleshooting have you tried?

I've tried navigating through my email screen but cant find where I can increase this number

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
11/13/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi and thank you for your question. My name is ***** ***** I will be the tech assisting you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

Do you access your emails using the Gmail.com website or using any email program, e.g. Outlook?

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Customer reply replied 9 months ago
gmail.com
Customer reply replied 9 months ago
no I just need the instructions
Email technician: Bryan, Computer Support Specialist replied 9 months ago

PS: Please ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me.

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Customer reply replied 9 months ago
Is this a difficult question?
Email technician: Bryan, Computer Support Specialist replied 9 months ago

Now, please open up Gmail and then type the following command carefully at the search bar on the top:

older_than:1y

Press ENTER; does it show you the emails older than one year now?

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

(Please be patient; those offers/prompts are not being sent by me. I have already sent you some instructions to follow in my above reply now. Keep me posted.)

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Customer reply replied 9 months ago
before entering your suggestion a total of 485 emails were available. After entering your suggestion the total number remained at 485
Email technician: Bryan, Computer Support Specialist replied 9 months ago

OK, your older emails might have gotten deleted somehow. Can we go ahead with a free remote session (ignore the paid offer shown by the site) so I can check the account now?

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Customer reply replied 9 months ago
no
Email technician: Bryan, Computer Support Specialist replied 9 months ago

Cool, opting out.

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Customer reply replied 9 months ago
Your service was of no help
Email technician: Bryan, Computer Support Specialist replied 9 months ago
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