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Since last Wed. I forgot my password. I changed my email…

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Since last Wed. I...

Since last Wed. I forgot my password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I changed my email address since I first set up my face book. my old email address was hacked last Nov. that email address was,***@******.*** my new email address is amschoonover @yahoo.com

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
11/13/2017
Email technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Is the problem that you cannot get into your yahoo account? What happens when you try and reset the password?

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Customer reply replied 8 months ago
my yahoo account is OK It is my face book that I 'm locked out of, as I forgot my password.
Email technician: Chris L., Support Specialist replied 8 months ago

What happens when you try and reset your facebook password?

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Customer reply replied 8 months ago
It asks for my password I put in what I thought was my password ***** it will not let me put in a new password ***** the old one. I simply forgot thatbpassword, as I never have to use it , until last Wed. So bloody frustrating .
Email technician: Chris L., Support Specialist replied 8 months ago

Since you forgot the password ***** should be able to use the password ***** function here https://www.facebook.com/login/identify you can enter your email address or try with your phone number. Give that a try and let me know the results.

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Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
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