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I tried your new e-mail didnt like it and switched back now…

Customer Question
I tried your new...

I tried your new e-mail didnt like it and switched back now all my folders are gone I lost my archive e-bills history e-recipts. the folders show up on the move command but the they are gone

Technician's Assistant: Just to clarify, what email service provider are you using?

Outlook ?

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser firefox

Technician's Assistant: What troubleshooting have you tried?

None i dont know how

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i just want my e-mails back

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
11/13/2017
Email technician: Jason Jones, Computer Technician replied 8 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,222
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 8 months ago
outlook, firefox frontier
Email technician: Jason Jones, Computer Technician replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 8 months ago
I will cost me 39.00 for something you broke ?
Email technician: Jason Jones, Computer Technician replied 8 months ago

I assume that you are referring to the cost for a remote session. I was offering to remotely connect at no extra cost to you as a favor.

By the way, "I" didn't break the system, nor did this website. Are you perhaps, on the wrong website?

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Customer reply replied 8 months ago
sorry i misunderstood i was reading you website page remote would be fine
Email technician: Jason Jones, Computer Technician replied 8 months ago

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 16
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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