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It was hijacked and my password was changed along with

Customer Question
It was hijacked and...

It was hijacked and my password ***** changed along with recovery options, gmail doesnt recognize phone number or recovery email

Technician's Assistant: How long have you had this issue with your Gmail account?

A week

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Tried recovering by phone number and email,

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Everytime i try phone number gmail says this number has been accessed to many times and when i try ermail it gives me recovery mail but then it doesnt work

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/13/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 8 months ago

What is the email address that you need help with?

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Email technician: Josh, Computer Enthusiast replied 8 months ago

What is the last password ***** you remember working?

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Customer reply replied 8 months ago
shanemorse1122
Customer reply replied 8 months ago
have to step out for a sec , will text when i get back
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, it does not show any recovery options available on your account.

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Customer reply replied 8 months ago
i am back
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, it does not show any recovery options available on your account which means you will need to create a new account.

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Customer reply replied 8 months ago
the account is totally unreachable
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, without recovery options on your account, there isn't a way to verify the account.

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Customer reply replied 8 months ago
that sucks
Customer reply replied 8 months ago
how do i cancel this account and get my 5.00 refunded
Email technician: Josh, Computer Enthusiast replied 8 months ago

This is a paid service; not a free service.

You can speak with customer service regarding payment.

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Category: Email
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