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Everytime I try to check my address book in outlook 2016…

Customer Question
Everytime I try to...

Everytime I try to check my address book in outlook 2016 using windows 10 the book does not open, the circle goes around forever and the whole screen freezes

Technician's Assistant: How long has this been an issue?

For about a week, ever since I tried to export my contacts to my comcast email account from my outlook mail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through my laptop pc

Technician's Assistant: What troubleshooting have you tried?

In my settings but with no success, I sent all error logs to Microsoft but have not heard back as yet

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, my email account in comcast for icloud email contantly says that my settings are out of date, I go to outlook and update the account settings but still receive error messages

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/13/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me how long ago this problem started?

Please let me know

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