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Approx 48 hours ago microsoft froze my outlook account,

Customer Question
Approx 48 hours ago...

Approx 48 hours ago microsoft froze my outlook account, because they suspected (wrongly) improper use.In order to re-establish it I had to go thru a very convoluted process to open a microsoft a/c with attendant password. I have done this and I think my email will be working again, tho no messages yet. I now find that my contacts list has been completely deleted, and I cannot enter the people box to set them up again

Technician's Assistant: How long has this been an issue?

Since approx Friday evening, Australian eastern summer time

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Thru a web browser. It is a new email account. Started less than a week ago

Technician's Assistant: What troubleshooting have you tried?

None. I dont know how to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. my first message says it all

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
11/13/2017
Email technician: Bhavik Joshi, Computer Software Engineer replied 10 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 1,072
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Email technician: Bhavik Joshi, Computer Software Engineer replied 10 months ago

Do you remember your old emails id and its password ? Do you have any phone number attached to it ?

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