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I want to rejoin, don't remember my password, and when I put…

Customer Question
I want to rejoin...

I want to rejoin, don't remember my password, and when I put in my email, it says this is invalid. What do you suggest I do? Thank you

Technician's Assistant: When did you last reset your username and password?

Approx 1 year ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone and/or tablet

Technician's Assistant: What troubleshooting have you tried?

I really don't know how to proceed, but really want to get back online

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, but thanks

Submitted: 9 months ago.Category: Email
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Answered in 1 hour by:
11/13/2017
Email technician: IT Miro, Computer Scientist replied 9 months ago
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,474
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please tell me the name of the web site or service that you are attempting to rejoin. I will then check what can be done to solve the problem.

Let me know by typing a reply below. I will work with you on this problem until it has been resolved.

Thanks,
IT Miro

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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