Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I just selected 3 tickets for Orbison in May 2018 -

Customer Question
I just selected 3...

I just selected 3 tickets for Roy Orbison in May 2018 - submitted payment and then nothing - checked credit card and no payment deducted.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

3 Floor seating _ I think Section E -

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Outlook - I am at work & used my home email address to login

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Perhaps better to ring & pay over phone - can you give me the number

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 minutes by:
11/13/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Can you please give me the URL of the website where you made the purchase?
  3. Did you get an email notification after buying the tickets? Are you sure you completed the CHECKOUT process?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 8 months ago
Using
1) Windows
2) Chrome
3) That was why I queried it - I clicked the SUBMIT button & nothing happened then it timed out.I agreed to pay $5 for an answer - NOT $59 Monthly - Please confirm that I will only be charged $5 - I am not happy about this at all and will not use this service again.
Email technician: Jess M., Computer Support Specialist replied 8 months ago

Thank you for writing back. Your question is posted for $48, and NOT just for $5. I am very sorry about the confusion. We guarantee our service and you can get your money back if you do not want to continue.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I just received an email that google is "Terminating" my
I just received an email that google is "Terminating" my account. see below … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
Booked Beautiful Tues night took credit card funds now told
booked Beautiful Tues night took credit card funds now told left ticket in cart no email ticket confirmation … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I have booked carole beautiful tickets through your group
I have booked carole king beautiful tickets through your group booking back in January8th, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
This morning at around 10.50am I ordered and paid for 3
My name is Kerry ********, this morning at around 10.50am I ordered and paid for 3 tickets to the ****** verses ****** . As yet I have not received conformation of my purchase. Can you please investig… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to book 2 premium tickets for the Cartier
I am trying to book 2 premium tickets for the Cartier Exhibition in Canberra on Saturday 19th of May seem to be taking too long to get all my details in and it times out. We are seniors with senior he… read more
Mr.Med
Mr.Med
1,190 satisfied customers
We are unable to get our tickets to melb Museum lego. My
we are unable to get our tickets to melb Museum lego … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have still same issue. Yahoo. Phone and web browser. Im
when i try to change my paasword i recieved this massage " Uh-oh...Looks like we can't recover your account online. Please visit our help site to get back in"… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I I have a msn. account and got an emailing saying I need to
Hi I I have a msn. account and got an emailing saying I need to renew. I am not sure if this is a real email or someone looking for my credit card info. Can you help find out? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I haven't received my tickets from you for the McCartney
Hi I haven't received my tickets from you for the Paul McCartney concert in Melbourne Transaction number 170629,38200 Seats are area OES Category Diamond Section 7 Row J seats 19, 18, and 17 Can you p… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
The message was that my e-mail subscription had run out and
The message was that my e-mail subscription had run out and I don't know what to do. I'm not very computer literate. I clicked on "sign in" … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How ca n I change the number on my credit card just got a
How ca n I change the number on my credit card just got a new one … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I have an Uber app on my cell phone. I have registered my
I have an Uber app on my cell phone. I have registered my name, phone number and email and password. I intend to use Uber tomorrow. Do I need to register a credit card prior to my ride and if so, how … read more
Mr.Med
Mr.Med
1,190 satisfied customers
My credit card has been cancelled for automatic billing. How
My credit card has been cancelled for automatic billing. How do I enter new credit card information? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
DIFFICULTY AS A NEW MEMBER WHEN TRYING TO BOOK, THE SYSTEM
I AM HAVING DIFFICULTY AS A NEW MEMBER WHEN TRYING TO BOOK, THE SYSTEM ASKS ME TO VERIFY PAYMENT METHOD AND WHEN i INDICATE WHICH OF THE TWO CREDIT CARDS i WISH TO USE IT TAKES ME STRAIGHT TO A SCAN P… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have been trying to update to a storage plan for
I have been trying to update to a storage plan for 1.99/month 100 GB. However every time I try to send the payment through it tells me "error in process" … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Windows 10, outlook, about one month, it wont take
about one month, it wont take information when I enter, now I cant get any e-mails … read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
Lost a deleted email. Tablet. Cant find recovery tool. It
yes, it had been sitting in my outbox ad that's where I deleted it from on accident.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
E-mail Access denied. My yahoo address was highjacked
E-mail access denied. My Yahoo address was hijacked. Computer about 95% back to usual, but cannot access in-box. Further, over the weekend I sought help from every possible source, finally got to talk… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x