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CANNOT SET UP MY POP EMAIL ACCOUNT ON WINDOWS 10. RCN.COM.

Customer Question
CANNOT SET UP MY...

CANNOT SET UP MY POP EMAIL ACCOUNT ON WINDOWS 10

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

RCN.COM

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

TABLET

Technician's Assistant: What troubleshooting have you tried?

WINDOWS

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/13/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,845
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

Is your RCN email currently working on another computer or device?

Is your RCN webmail email currently working at the RCN.com website?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
its working on another inaccessible machine
Customer reply replied 8 months ago
Don't have webmaster with rcn
Customer reply replied 8 months ago
Webmail
Customer reply replied 8 months ago
Says I need permissions
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

You can access RCN's webmail from https://www.rcn.com/hub/customer-center/webmail/

see if your username and password ***** on it, then we'll configure it on Windows 10.

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Customer reply replied 8 months ago
Wrong! I do not subscribe to webmail. I've already told you that, you're paying attention to that!! Wasting my time.. Bye
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Whether you subscribe or not, you're a rcn customer and you should automatically have access to webmail. We're trying to figure out whether your password ***** ***** or not, if it is correct we then proceed to the next step. It would be a pointless excercise to do everything before verifying password, and there is no other way to verify the password ***** you logging into webmail. We are tech's and we do this daily. If only you follow the instructions, you should be able to get somewhere with the issue and get the problem resolved.

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Customer reply replied 8 months ago
I have a very basic email account at RCN @$3.50 per month that does not include Webmail. I told you this. I DO NOT HAVE A WEB MAIL ACCOUNT. I WILL CALL THEM AND FIGURE IT OUT DIRECTLY. Next time read and react to your potential customer's responses to give a correct solution. BTW My password ***** ***** that's not the problem.... The end.
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Hello, if you know how to add an email account for the Mail app on Windows 10, you may simply follow below configuration to check your mail account settings on W10.http://help.rcn.com/kb/article?articleid=2136If you don't know how to check th settings on W10 or you already got the above configuration, I will give your further instructions. Thanks.
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