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I cant access my gmail acct on this computor password reset…

Customer Question
I cant access my...

I cant access my gmail acct on this computor password ***** nightmare....

Technician's Assistant: How long have you had this issue with your Gmail account?

Reset password ***** other day and du dident write it down

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone and computor

Technician's Assistant: What troubleshooting have you tried?

For a lost password..?

Technician's Assistant: What confuses you?

I have been round and round with the auto reset

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just want to reset the password

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/12/2017
Email technician: Jason Jones, Computer Technician replied 8 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,236
Experience: 10+ years of work experience.
Verified

Hello,

I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

If you don't want me to remotely connect, that is okay too. Please, let me know how you wish to continue.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 8 months ago
This is my phone and I am trying to reset my password ***** my computor...
Email technician: Jason Jones, Computer Technician replied 8 months ago

Are you able to do anything on the computer?

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Customer reply replied 8 months ago
all but gmail
Email technician: Jason Jones, Computer Technician replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Email technician: Jason Jones, Computer Technician replied 8 months ago

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Customer reply replied 8 months ago
Can you send me a link
Email technician: Jason Jones, Computer Technician replied 8 months ago

What kind of link do you need?

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Customer reply replied 8 months ago
I just need to change a ___________pass word
Customer reply replied 8 months ago
I dont know what kind of link to use
Email technician: Jason Jones, Computer Technician replied 8 months ago

What problem are you having when you attempt to reset your Gmail password?

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