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I still have my old Comcast account which I am closing out.

Customer Question
I still have my...

I still have my old Comcast account which I am closing out. I created a Gmail account weeks ago and was able to send email from both accounts. Lately I am not able to reply to email sent to my Gmail account and don't understand why.

Technician's Assistant: How long have you had this issue with your Gmail account?

Just in the past week.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet, then phone.

Technician's Assistant: What troubleshooting have you tried?

None, not sure how to.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, several email go to the Junk folder that I would like to receive in my Inbox.

Submitted: 5 months ago.Category: Email
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Answered in 9 minutes by:
11/12/2017
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,008
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Did you try to send an email from the gmail account to the Comcast account and checked if it goes through?

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Customer reply replied 5 months ago
nothing can be sent or forwarded from Gmail.
Customer reply replied 5 months ago
No, I prefer not to do that.
Customer reply replied 5 months ago
I have had my Gmail account since mid-October and have been able to send mail from both the Comcast and Gmail accounts until just the past few days. Now I can't send from Gmail.
Customer reply replied 5 months ago
Are you working on a response?
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Can you access your gmail account from any PC?

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Customer reply replied 5 months ago
I can access my Gmail from my phone and tablet and can send from them. I have only one PC and that is where I am having the problem.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Ok, do you use a browser like Internet Explorer or Firefox etc. to access the account?

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Customer reply replied 5 months ago
Not sure
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Do you open gmail on your computer, just like opening any other website?

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Ok, when you try to send any email from your PC, what is exactly happening?

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Customer reply replied 5 months ago
When I try to reply or send an email from Gmail, it says there was an error in sending the email.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Did you try to log out from the gmail account on your PC and re login again ?

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Customer reply replied 5 months ago
No
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Then try it and let me know.

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Customer reply replied 5 months ago
I don't see where I can log out and log back in. The only option is to delete the account.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

You can follow the steps from the link below to sign out from the gmail account on your PC, please remember you will need the gmail password ***** log back in.

https://www.youtube.com/watch?v=co_Sy0Mr9c4

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Customer reply replied 5 months ago
Well I signed out and logged back in, but still can't forward or send from Gmail.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

Do you get the same error message?

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Customer reply replied 5 months ago
This is taking far too long, and I don't have the time to continue much longer with this conversation.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

If you wish then, you can continue tomorrow also.

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Customer reply replied 5 months ago
No, I have a friend who has offered to help. So I want to cancel this order.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

The solution is simple if the loggin out and in is not helped, just reset the browser settings, but as you cannot tell me which browser you are using, I cannot give you the specific instructions, can you tell me if you use a Windows PC or not?

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Customer reply replied 5 months ago
Windows.
Customer reply replied 5 months ago
Can we please complete this?
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

I am extremely sorry for this problem, I am facing some technical difficulties, due to that reason, I cannot reply you quickly. As you use Windows I assume that you can using the Internet Explorer so I will recommend you to follow the steps from the link below to reset Internet Explorer and then, try again and let me know.

https://support.microsoft.com/en-us/help/923737/how-to-reset-internet-explorer-settings

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Customer reply replied 5 months ago
OK, in order to do this, it looks like I need to close all windows including this one. So I will log out here. Once I have had a chance to reset Internet Explorer, I will let you know. Thanks.
Email technician: sudipto_dutta, Computer Hardware Engineer replied 5 months ago

OK

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Customer reply replied 5 months ago
Hello, since my problem has not been resolved by you, I wish to cancel any subscription that I may have signed up for. As I understand it, this series of questions should be free to me.
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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,008
6,008 Satisfied Customers
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting

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