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I cannot get any new mail or send mail on my Mac since

Customer Question
I cannot get any...

I cannot get any new mail or send mail on my Mac since Friday.When I try I receive a message "Can't connect to account "*****@******.***" enter Password. What password ***** I use. gmail password ? apple password ? Password ***** get into the computer itself?

Technician's Assistant: How long have you had this issue with your Gmail account?

Since Friday

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet and the iMac

Technician's Assistant: What troubleshooting have you tried?

Every password ***** can think of.

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
11/12/2017
Email technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,747
Experience: 10+ years of work experience.
Verified

Hello,

I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

If you don't want me to remotely connect, that is okay too. Please, let me know how you wish to continue.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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