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Tried hard reset will only go to about 90% on the bar.

Customer Question
Tried hard reset will...

Tried hard reset will only go to about 90% on the bar

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hotmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Tried hard reset , bar goes to about 90% screen goes to restart but nothing happens locked up

Submitted: 8 months ago.Category: Email
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Answered in 4 minutes by:
11/12/2017
Email technician: Sandy, Computer Specialist replied 8 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 8 months ago

A. What operating system is installed on the laptop?

B. Do you recovery disc that you may received along with the laptop when purchased new?

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Customer reply replied 8 months ago
dell
Email technician: Sandy, Computer Specialist replied 8 months ago

A. What operating system is installed on the laptop?

Windows 7/8/10 or other.

B.

B. Do you have ecovery disc(CD, DVD) that you may received along with the laptop when purchased new?

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Email technician: Sandy, Computer Specialist replied 8 months ago

I will help you in the question and answer mode.

Please let me know when you're ready to work with me again.

A. What operating system is installed on the laptop?Windows 7/8/10 or other. B. Do you have ecovery disc(CD, DVD) that you may received along with the laptop when purchased new?
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