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I have a new computer and have forgotten my password for…

Customer Question
Hello, I have a...

Hello, I have a new computer and have forgotten my password ***** windows 10. This is being sent with my old computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

HP all in one windows 10

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Only from my old computer. I do not speak or understand "computer" words

Technician's Assistant: What troubleshooting have you tried?

Can not trouble shoot. Can not get in past the sign in

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How can you connect to the new computer -if it is not internet connected. Connected to this computer

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
11/12/2017
Email technician: John, Email Support Specialist replied 9 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,949
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please provide the following details.

Are you using a local user account or microsoft online account to sign in to windows 10?

Note : -To identify whether its a local or microsoft online account the enter a password ***** it will show incorrect password ***** with either a password ***** or a password ***** link message.

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 9 months ago

Please answer my above question so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Customer reply replied 9 months ago
I have left your site as it became to confusing to me. My $5.00 deposit OK to process. I expect no more costs. Sorry but I realy do not understand computers
Email technician: John, Email Support Specialist replied 9 months ago

Sorry about the confusion.If you are not clear of the charges please contact customer service using the options in this link and they will clarify it : - http://ww2.justanswer.com/phone

Sincerely,

John

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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