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I signed up a few minutes ago. But I got sent to a forum…

Customer Question
I signed up a...

I signed up a few minutes ago. But I got sent to a forum that did not help.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I lost my samsung cell phone today and when I tried to install a find app google wanted to verify that I am me. I am on google now with an unknown password.my email that i can get emails on is***@******.***. I have another email on a different computer that can give me answers. the email there is***@******.***. My samsung phone that is missing is*********** Will you send my password ***** works to my on my email.? I had inserted the latest password ***** the verification tab but google refused it.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Google chrome is my default browser. When I hit the circle up comes the set that includes gmail. When I hit that up comes my emails.

Technician's Assistant: What troubleshooting have you tried?

I have tried 100 times to verify my google password. I don't rem ember when I first started the google account. It was years ago. To repeat I can get my email activated even now But I don't know my password ***** it refuses what I thought it is.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I paid by credit card about 20 minutes ago. I got a reply that wanted the payment and I would be able to get support on my other computer. I ended up on some forum that gave no real relief.

Submitted: 8 months ago.Category: Email
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Answered in 29 minutes by:
11/12/2017
Email technician: IT Miro, Computer Scientist replied 8 months ago
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,447
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please note that both Google and Samsung have their phone tracking methods. Other than having a Google account, may I know if you registered a Samsung account as well?

Let me know by typing a reply below.

Thanks,

IT Miro

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Email technician: IT Miro, Computer Scientist replied 8 months ago

Good. In that case, the "Samsung Find Mobile Phone" feature is most likely enabled, so you can access its page on this link below:

Link:

https://findmymobile.samsung.com/

Sign in to your Samsung account there and you should see the information about your phone, if it is still turned on.

Let me know if it worked.

Ask Your Own Email Question
Email technician: IT Miro, Computer Scientist replied 8 months ago

Hello again!

I am following up with you to see if you require further assistance. Did my instructions help solve the problem?

Let me know,
IT Miro

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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