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Desk ttop reads"connrcted,not signed on",cant get pastthat.

Customer Question
Desk ttop reads"connrcted,not signed...

Desk ttop reads"connrcted,not signed on",cant get pastthat

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

As far as I know, it,aol...your thoughts?

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a dell desktop

Technician's Assistant: What troubleshooting have you tried?

Don' know how,Im an new user

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How to automatically get connected without the password *****

Submitted: 10 months ago.Category: Email
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Answered in 4 minutes by:
11/11/2017
Email technician: Isaac Franklin, Support Technician replied 10 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,121
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 10 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?
What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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