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I can't sign in to my gmail.com account. I don't know how, I…

Customer Question
I can't sign in...

I can't sign in to my gmail.com account

Technician's Assistant: Have you contacted anyone about your account?

I don't know how, I tried for many days to sign in to two of my gmail accounts with no success

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser only

Technician's Assistant: What troubleshooting have you tried?

I created one of my account more than 10 years ago, never changed the password ***** I remember very well the correct email address and the password, so gmail tell me that it's not me and some how I can't do anything toproof that it is reslly me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I just want to be able to sign to both of my emails

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/11/2017
Email technician: Mr.Med, Other replied 8 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 8 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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